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Knowledge Base
TCFCU Locations
Contact Us
Accounts
- Can I change the deposit amount for my Holiday Club Account?
- Why didn't I receive my year-end tax document in the mail?
- How do I become a member?
- What do I need to open an IRA?
- How can I remove myself or someone else from an account?
- How do I place a stop payment on a check?
- Are my funds insured?
- Do you offer Wire Transfers?
- Do you offer Medallion Signature Guarantee services?
- How can I get a copy of my statement?
- How do I get my money back if I didn't use the cashier's check I purchased?
- What is your Certificates of Deposit rate?
- How do I set up Account Alerts?
Financing
- Can I refinance my existing TCFCU loan?
- Do you offer loans to purchase land?
- Does TCFCU offer 1st Mortgages?
- What do I need to apply for a loan?
- Information to think about when deciding your mortgage loan
- I need more payment coupons.
- Where do I send my insurance policy declaration page?
- Does Tulare County FCU report Authorized Signer(s) to the credit bureaus?
Payments
- Why has my loan payment not cleared?
- Am I able to set up automatic payments?
- What is the mailing address for credit card payments?
- Can I pay my loan over the phone?
- How can I make my loan payment?
- What is your loan payment address?
- Can I set up recurring payments from another financial institution?
- Can I pay my loan using a Debit/Credit Card?
- How do I set-up eBills?
Deposits
- Do you have a coin machine?
- Do you offer direct deposit?
- What is your ATM check hold policy?
- What types of checks cannot be deposited?
- How do I endorse my check when using Mobile Deposit?
- How many checks can be deposited at a time?
- When will my mobile deposit be processed?
- Is there a deposit limit for Mobile Deposit?
Fraud
Cards
- When will I get my new Debit/ Credit Card?
- Can I use my Debit/Credit Card internationally?
- How much does it cost to participate in earning Points?
- How do I earn Reward points?
- What should I do if I lost my debit or credit card?
- Can I deposit at any ATM?
- What is TCFCU Rewards?
- Can I share Reward points with family members?
- How can I redeem my Reward points?
- I will be traveling, do I need to notify you?
Auto
- I just got a new car, what proof of insurance do you need?
- If my car was in an accident, should I still make the payment this month or wait for the insurance?
- How do I list TCFCU as the lienholder/loss payee?
- How do I register my vehicle in another state?
- My loan payment is late, what is the late fee?
- I'd like to sell my vehicle currently financed with the Credit Union.
Personal Information
Checks
Digital Wallet
Digital Banking
- Why am I having trouble logging into Online Banking?
- How long before inactivity causes my Online Banking access to be deactivated?
- How do I sign up for Digital Banking?
- I can't remember my Online Banking username/password, what do I do?
- Can I change my User ID and password?
- How do I stop using Authy to recieve my code?
- How do I deposit a check through Mobile Banking?
- What should I do with my original check once it’s deposited?
- Are there eligibility requirements to use RDC?
- What is Remote Deposit Capture (RDC)?
- Will my Mobile Deposit still be subject to check holds?
- Can my deposit get rejected? How will I know my check was rejected?
- How can I set up an External Transfer account?
- Can I make a principal-only loan payment within online banking?
- Can I transfer funds to another account?
- How do I access Bill Pay?
- Is there a hold for incoming external transfers done within online banking?
- How do I add a payee?